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Refund and Cancellation Policy

Effective date: [EFFECTIVE DATE]

In short: plans renew monthly until you cancel. Cancel any time in the app under Billing, Manage billing, and you keep access until the end of the month you paid for. We do not refund part-months, but we do refund mistaken charges, and a first payment if you ask within 14 days and have not started an audit.

This policy is part of our Terms of Service. Pixatom is sold by [COMPANY LEGAL NAME].

1. How billing works

  • Pixatom plans are monthly subscriptions, charged in US dollars: Starter at US$29 a month and Pro at US$79 a month.
  • You pay at the start of each monthly billing period. The subscription renews automatically on the same date each month until you cancel.
  • Payments are taken by Stripe. Your receipt is emailed to you after each payment, and all invoices are in the billing portal.
  • There is no free trial, so your first payment is taken when you subscribe. You can try the free demo audit before you subscribe.

2. How to cancel

  1. Sign in at app.pixatom.app.
  2. Open Billing and choose Manage billing. This opens the secure Stripe billing portal.
  3. Choose to cancel your plan and confirm.

If you cannot get to the billing portal, email hello@pixatom.app from the address on your account and ask us to cancel. We will confirm by email. Cancelling takes effect from the moment you confirm in the portal, or when we confirm your email.

3. What happens after you cancel

  • You will not be charged again.
  • You keep full access to your plan until the end of the billing period you have already paid for.
  • After that, your account becomes read-only. You can still sign in, open and share your past audits, briefs and prototypes, and ask us to delete your data.
  • You can subscribe again at any time.

4. Refunds

Because you can cancel at any time and keep access until the end of the month, we do not usually refund payments for part of a billing period or for unused audits or prototype builds. We will refund in these cases:

  • Charged by mistake. If you were charged after cancelling, charged twice, or charged the wrong amount, we refund the incorrect charge in full.
  • First payment, unused. If you ask within 14 days of your first payment and have not started an audit, we refund that payment in full and cancel the plan.
  • Service problems. If the service was unavailable or did not work for a large part of your billing period, contact us and we will offer a fair refund or credit.
  • If we close the service or your account without a breach of our terms by you, we refund the amount paid for the rest of the billing period.

Your legal rights. If you are a consumer, the law where you live may give you extra rights, such as a right to cancel within 14 days of first subscribing. If you started using the service in that period, for example by starting an audit, we may deduct an amount for the service you used, where the law allows. Nothing in this policy limits those rights.

5. How to ask for a refund

Email hello@pixatom.app from the address on your account, with the date of the charge and the reason. We reply within 5 working days. Approved refunds go back to the card you paid with through Stripe and usually appear within 5 to 10 working days, depending on your bank.

If you think a charge is wrong, please contact us before disputing it with your bank. We can usually fix it faster.

6. Changing plans

You can switch between plans in the billing portal. Stripe shows any amount due, or any credit, before you confirm. A move to a plan with more audits takes effect straight away; a move to a plan with fewer audits may take effect at your next renewal, as shown in the portal.

7. Failed payments

If a renewal payment fails, Stripe retries it over the following days and we email you so you can update your card in the billing portal. We do not charge late fees. If payment is not made, the subscription ends and your account becomes read-only, as it does after cancelling.

8. Price changes

We will email you at least 30 days before a price change applies to your subscription. It applies from your next billing period after the notice. You can cancel before then if you do not want to continue.

9. Contact

[COMPANY LEGAL NAME]
[REGISTERED ADDRESS]
Email: hello@pixatom.app